How long does it take orders to ship?
Typically we ship orders the day after we receive them, 1 day turnaround.
Where do you ship from?
We ship from Sugar Land, TX.
How much oil do I need to put into the bottle?
Always fill your bottle full of lamp oil, the lamp oil can only come up the wick by capillary action and it can only climb about 6 or 7 inches to the flame. If you let your oil get more than 6 or 7 in below the flame it will start to burn the wick.
How can I reduce the amount of lamp oil I use?
If you want to save on the amount of oil you need to fill the bottle the first time, you can put pebbles, glass beads, sand, or marbles in the bottle and then fill it with lamp oil. This will also add weight to the bottom of the bottle and make it more stable.
What type of lamp oil should I use?
We recommend that you only use liquid paraffin or an "Ultra Pure Lamp Oil", by using these you will have no odor and no smoke. Also if a bottle filled with liquid paraffin gets knocked over it will not flare up like cheaper lamp oils, in most cases it will go out.
How high should I raise the wick above the top of the Winelight?
You should have the wick above the top of the Winelight® no more than the thickness of a dime. This will give you a "candle size" flame which is perfect.
How do I replace the wick?
If you ever do need to replace the wick in your Winelight® (it should last about 4,000 hours if you use good lamp oil) use a piece of thin wire about 6" long, like floral wire and bend it like a hairpin, then push the loop through the Winelight®, put about 1/4" of the new wick through the loop and pull the wire back through the Winelight®.
Why is the flame going out?
If your Winelight lights for a while but then goes out, it is probably that the wick is twisted inside the Winelight. Sometimes if you try to raise the wick by twisting it and pushing it from the bottom, you get the same result that you do when you wring out a dishcloth. It gets twisted tight and the oil cannot come through from the bottle. Push the wick up from the bottom then grab the end from the top and pull it up a couple of inches, straighten it out and then pull it back down from the bottom until the top of the wick is just above the surface of the Winelight ®.
Why is there smoke coming off the flame when I am using smokeless lamp oil?
If your Winelight® smokes when you light it, it has to be one of three problems, you are either using bad lamp oil, you have the wick too high above the surface of the Winelight®, or you have let the lamp oil get too low in the bottle.